Refund policy
Return & Exchange Policy
All sales are final. We do not offer refunds.
We accept exchanges only under the following conditions:
- Exchanges must be requested within 7 days of delivery or in-store purchase
- Item must be unused, unworn, and in original condition
- Original receipt or proof of purchase is required
- Item must include original packaging
Exchanges are subject to inventory availability. If the desired item is not available, store credit may be issued at our discretion.
Final Sale Items
- Custom pieces
- Special orders
- Engraved items
- Clearance or discounted items
These items are not eligible for exchange.
Shipping
Customers are responsible for shipping costs associated with exchanges unless the item arrived damaged or incorrect.
We recommend using a trackable and insured shipping method, as we are not responsible for items lost in transit.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist you.
Contact
For exchange requests or questions, contact us at:
563-605-0097
Terms of Service
By purchasing from LC Joyería, you agree to the following:
- All products sold are authentic and accurately described
- Prices are subject to change without notice
- We reserve the right to refuse service or cancel orders suspected of fraud
- All disputes will be handled in accordance with applicable laws